Where can I check my support ticket status?
Open Feedback in the platform — your conversation history is right there, with the latest reply from the support team.
Support conversations live inside the support chat opened from Feedback in your account menu (click your name at the bottom of the sidebar), or from the chat bubble if it is visible — there's no separate ticket portal.
- Click Feedback in your account menu (click your name at the bottom of the sidebar), or click the chat bubble if it is visible.
- Your recent conversation opens with the full back-and-forth, including the agent's latest reply.
- Add a follow-up message to bump the thread if you haven't heard back.
Support chat vs AI Consultant
The support chat opened from Feedback in your account menu (click your name at the bottom of the sidebar) is support (the support AI + human agents). The AI Consultant, opened through Chat in the Home / Chat toggle at the top of the sidebar, is a different feature.
It gives strategy advice, not support. Don't check for ticket status in AI Consultant; it won't have your conversation history.
If the chat bubble isn't loading (ad blocker), see I can't see the support chat bubble.