How do I reach support?

The fastest way to reach support is Feedback in your account menu (click your name at the bottom of the sidebar). If you see the chat bubble in the lower-right corner, that opens the same support chat. There's no email or phone line — everything runs through the chat.

1. Click Feedback in your account menu (click your name at the bottom of the sidebar), or click the chat bubble if it is visible.
2. Type your question or describe the problem.
3. You'll first be answered by the support AIsupport AI (automated, based on Help Centre content).
4. To reach a human, type "human agent" at any time.

If you can't see the chat bubble

It's hidden on a few pages, and you may have dragged it somewhere else. See I can't see the support chat bubble.

Community support

For broader questions, strategy discussion, or peer help, the Heartbeat community and weekly coaching calls are separate from direct support. See Where are community events and weekly coaching calls? for where those live.

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