Get Help & Report Issues

If something is not working or you have a question, here is how to get help.

Talk to support

The fastest way to reach the team is the in-app support chat. In the app, click Feedback in your account menu (click your name at the bottom of the sidebar). Clients don't see Feedback. If you see the chat bubble in the lower-right corner, that opens the same support chat.

1. Click Feedback in your account menu (click your name at the bottom of the sidebar), or click the chat bubble if it is visible.
2. Open a conversation.
3. Type in your question or describe the problem.
4. A support person will reply.

To get a faster answer, include:

• What you were trying to do
• What happened instead
• A screenshot if you can

Report a bug

Good bug reports help the team fix things quickly. Here is what to include:

1. What you were doing when the problem happened.
2. What you expected to happen.
3. What actually happened instead.
4. The page URL where it happened (copy it from your browser's address bar).
5. A screenshot or recording of the problem.

Tools that make bug reporting easier

• Jam - takes a screenshot and automatically captures technical details the team needs. This is the best option.
• Loom - record your screen with your voice explaining the problem. Great for things that are hard to describe in words.
• Built-in screenshots - press Cmd+Shift+4 on Mac or Win+Shift+S on Windows.

Send your bug report through Feedback in your account menu (click your name at the bottom of the sidebar), or the chat bubble if it is visible.

Request a feature

Have an idea for something new? The team wants to hear it.

1. Open Feedback in your account menu (click your name at the bottom of the sidebar), or the chat bubble if it is visible.
2. Describe the problem you are trying to solve.
3. Explain how a new feature would help.

Good feature requests focus on the problem, not just the solution. For example: "I spend 30 minutes every day manually updating contact info" is more helpful than "add an auto-sync button."

Common problems and fixes

Billing and payment issues