SUPPORT · FREQUENTLY ASKED QUESTIONS
The AI chat said something different from what a human agent told me?
What to do when the AI chat said something different from what a human agent told me.
Trust the human agent. The support AI answers based on the Help Centre content, which can lag behind recent product changes. A human agent has live access to your workspace and the current state of the product.
If you've already got a conflicting answer:
- Open Feedback in your account menu (click your name at the bottom of the sidebar), or the chat bubble if it is visible, and type "human agent".
- Paste exactly what the AI told you and ask the human to confirm.
- Whatever the human agent confirms is the source of truth.
If the Help Centre itself seems wrong about something, the support team can flag it for a docs update — the content here gets corrected when mismatches surface.