SUPPORT · FREQUENTLY ASKED QUESTIONS
Can I talk to a human?
Yes — open Feedback or the chat bubble, type 'human agent', and you'll be connected to a support team member.
Yes. Every conversation starts with the support AI (the automated assistant), but you can skip to a human whenever you want.
- Open Feedback in your account menu (click your name at the bottom of the sidebar), or the chat bubble if it is visible.
- Type "human agent" (or "talk to a human").
- Your message is queued for the next available support team member.
To get a faster reply
Include what you were trying to do, what happened, and a screenshot if relevant. Vague messages take longer because the agent has to ask for context before they can help.
If you've got a workspace activation or billing issue, flag that upfront too — those usually need an agent with the right access level.