Can I pause billing without deleting my workspace?
Whether you can pause billing without deleting my workspace, plus the safest next step.
There isn't a way to pause billing while keeping a workspace intact. Every active workspace requires a live subscription.
You can cancel the subscription. It isn't a "pause" in the traditional sense. Deleting a workspace isn't available at this time.
Your options
| Option | What happens to billing | What happens to data |
|---|---|---|
| Cancel subscription | Stops at the end of the current billing period. | Workspace stays active until period end, then becomes read-only until reactivated. |
If you just need a break from sending, pause your campaigns instead — that stops emails going out without touching billing. Open any campaign → Options → Pause.
Why there's no pause option
A workspace keeps running infrastructure — domain management, inbox warmup, AI models, CRM storage — even when you aren't actively sending. Those costs don't disappear during a pause, so a hold-billing feature isn't offered today.
If you're leaving temporarily
If you plan to come back in a few weeks, cancelling is the cleanest option. Your data stays until the billing period ends, which buys you time to decide.
To cancel
Open Settings → Billing and click Cancel Subscription. Only workspace Owners can cancel.