What happens to my domains if I cancel?
Cancelling keeps your domains and inboxes until the billing period ends. After that they become read-only.
Cancelling the subscription and cancelling a single managed domain do different things to your pre-warmed domains and inboxes.
Deleting a workspace isn't available at this time.
What happens to domains and inboxes
| Action | Domains | Inboxes | Campaign data |
|---|---|---|---|
| Cancel subscription | Remain available until the period ends, then become read-only. | Same as domains — read-only after period ends. | Preserved until the period ends. |
| Cancel a specific managed domain (from Settings → Billing → Email Accounts & Domains) | Removed from that workspace's billing list. | The inboxes on that domain are cancelled with it. | Campaigns using those inboxes stop sending. |
Before you cancel
Export anything you want to keep:
- Leads: open each campaign → Leads → export to CSV.
- CRM contacts and deals: open CRM → export from each tab.
- Campaign performance: screenshot or export from Analytics on each campaign.
- Reply threads and bookings: check the AI SDR inbox and note anything not yet in CRM.
Domain purchases don't refund
Pre-warmed domains and inboxes are paid in advance and don't refund on cancellation. If you paid for a year of a domain and cancel in month two, you've still paid for the year — but you lose access when the workspace subscription lapses.
Moving domains to another workspace
Selected managed inboxes can be moved from Cold Email Agent → Email Accounts → Move Accounts. If you need domain-level billing moved as well, see the transfer FAQ below — support may still need to help on the backend.