What can the AI Consultant do vs what should I ask support?
The AI Consultant helps with strategy, questions, and advice.
They are two different tools. Use the right one and you will get faster, better answers.
| Use the AI Consultant for | Use support (Feedback / support chat) for |
|---|---|
| Strategy advice: pricing, positioning, niche choice | Account or billing problems |
| Feedback on campaign results or copy you paste in | Workspace activation or approval |
| Troubleshooting performance: why is X dropping? | Bug reports and technical issues |
| Which tool or software fits a task | Domain/inbox provisioning issues |
| Research on a market or niche (Market Researcher mode) | Anything that requires an agent to change settings on your account |
The quick rule
- "How should I..." questions → AI Consultant
- "Something is broken..." or "I can't access..." questions → Feedback / support chat
Where to find each
- AI Consultant: click Chat in the Home / Chat toggle at the top of the left sidebar
- Support chat: Feedback in your account menu (click your name at the bottom of the sidebar), or the chat bubble when it is visible
It advises, it does not act
In the standard modes the AI Consultant talks you through what to do. It does not:
- Build websites or funnels
- Send campaigns or individual emails
- Configure settings or integrations
- Update CRM records
- Change your Knowledge Base
Use the dedicated tool instead:
| If you want to... | Use... |
|---|---|
| Send cold email campaigns | Cold Email Agent |
| Automate email replies and bookings | AI SDR |
| Write ad copy | AI Ads Maker |
| Build a website or funnel | Website Builder |
| Build a growth plan for a client | Growth Plan Creator |
| Analyze sales calls | Sales Call Analyzer |
Some workspaces have an Acquisity Agent mode enabled by the Acquisity team. That mode can look up workspace data and ask for your approval before making a change. If you do not see it in the mode selector, it is not enabled for your workspace.
It does not connect to Claude or ChatGPT
The AI Consultant itself is not available through the public API or MCP, and you can't replace its built-in model. If you want a second opinion from another tool, copy the relevant text out of Acquisity and paste it there yourself.
Acquisity does have a public API and MCP connections for Cold Email Agent campaigns, leads, results, and webhooks. Those developer tools do not expose AI Consultant conversations or modes.
They don't share context
The AI Consultant does not see your support conversations, and support agents do not see your AI Consultant conversations. If you want a human agent to weigh in on something the AI Consultant told you, paste it into the support chat.