AI CONSULTANT · FREQUENTLY ASKED QUESTIONS
The AI Consultant said something is possible but it isn't?
What to do when the AI Consultant said something is possible but it isn't.
AI models sometimes generate confident-sounding answers about features that don't actually exist.
The AI Consultant is no exception, especially for edge cases or recent product changes.
How to spot a hallucination
- The feature is described but you can't find it anywhere in the UI
- Step 3 of the instructions mentions a button that isn't there
- The AI says "you can connect X" but there's no integration page for X
- The answer uses phrases like "you should be able to" or "typically"
What to do when it happens
- Search the Help Centre for the feature name. If it's real, there's a doc for it.
- Check the section's FAQ and guide pages directly.
- If nothing turns up, open Feedback in your account menu (click your name at the bottom of the sidebar) or the chat bubble if it is visible, type "human agent", paste what the AI Consultant said, and ask if the feature exists.
Why this happens
The AI Consultant answers from its training knowledge and a built-in library of growth material, not from a live map of the product.
When that library does not cover something, it can fill gaps by guessing based on what similar tools usually do. That guess is sometimes wrong.
If you find one, flag it
The more specific misses get reported, the more the team can correct them.
Include the exact prompt you used and the answer you got when you message support.