Why did credits get consumed during setup?
Why did credits get consumed during setup, and what to check next.
Credits get charged the moment you confirm a lead-generation action, not when the campaign launches. This surprises a lot of people during setup.
Onboarding does not use lead credits
The Onboarding website scan and business questions do not run a lead search. If lead credits changed, the charge came from a later campaign or lead-generation action.
What costs credits
| Action | Cost | When charged |
|---|---|---|
| Acquisity Lead Database / AI Lead Search | Lead credits | The moment you confirm the lead search |
| Upload Your Own / CSV Upload | Free: no credits | Never |
If you didn't mean to use credits
Reach out through Feedback in your account menu (click your name at the bottom of the sidebar), or the chat bubble if it is visible:
- Type "human agent".
- Say which action consumed the credits and when.
- If the leads haven't been used in a sent campaign yet, support may be able to reverse the charge.
To avoid it happening again
Upload a CSV during setup if you have an existing list. It's free and gives you full control. Use Acquisity Lead Database only when you're ready to spend credits on a lead search.