Why does the Dashboard show a booked call but my Inbox doesn't?
Why does the Dashboard show a booked call but my Inbox doesn't, and what to check next.
The dashboard's All Appointments widget counts appointments in the selected date range, including cancelled appointments. The Inbox's Meeting Booked filter counts conversations marked as booked, including completed conversations, rather than appointments in that dashboard date range. These totals can legitimately differ.
To check your appointment count
- Compare All Appointments with the appointments list in the CRM calendar using the same date range and filters. Counts can still differ when a linked external booking matches the selected date range or host, but its calendar appointment does not.
- To exclude cancelled appointments, edit the widget and add Status is Scheduled. Rename it Scheduled Appointments to match the filter. Scheduled does not necessarily mean upcoming or attended.
- For booked conversations, open AI SDR Inbox, click Inbox, and filter by Meeting Booked.
The dashboard counts an appointment and its linked external booking once when both match the filters. Scheduled Rate divides scheduled appointments by all appointments, keeping cancellations in the denominator.
If the difference is not explained by the above, report it through Feedback in your account menu or the chat bubble, with a screenshot and the selected date range.