AI SDR · FREQUENTLY ASKED QUESTIONS · CONFIGURATION
How do I turn off the AI SDR auto-replies?
Steps to turn off the AI SDR auto-replies.
The AI SDR has a workspace-wide on/off switch called Auto Agent Run. When it's off, no replies go out automatically — every inbound email waits in the inbox for a human to reply.
Turn it off
- Open Settings → AI SDR Agent (or click Settings from the AI SDR Inbox header).
- The first card on the page is AI SDR Enabled.
- Toggle Auto Agent Run off.
Auto-replies stop immediately. In-flight threads stay exactly where they are; new incoming emails land in the inbox untouched.
What happens to existing threads
| Thread state | What happens when you turn off the AI SDR |
|---|---|
| AI was about to send a follow-up | It will not send while AI SDR remains off. If you want to remove a specific pending follow-up, open the thread and click the X on the green follow-up banner. |
| AI already sent its reply | Reply stays in the thread. The next inbound message will not be auto-answered. |
| Thread was already Escalated / Needs Attention | Unchanged — these were manual already. |
| Thread has a Meeting Booked | Unchanged — the booking stands. |
Per-thread vs per-workspace
You can turn AI SDR off at three levels:
- Whole workspace off — use the AI SDR Settings toggle described above.
- Specific campaign off — click Configure AI SDR for Specific Campaigns on the same settings page and turn off the active campaign.
- Just this thread — open the thread and check Disable AI SDR. You can also reply manually; the AI treats your reply as human takeover. Re-enable AI on that thread using the re-enable after human takeover FAQ if you want it back.
- Temporary break while away — same workspace toggle. Turn it back on when you return.
Off means really off
When the AI SDR is off, nothing replies automatically — including follow-ups to leads who've shown interest. Warm threads can go cold in 2–3 days. If you're switching it off for more than a few days, tell your in-flight interested leads by sending a quick manual reply that sets expectations.